To keep our clinics running smoothly and fairly for every pet owner in Catawba County, we ask that you review the following scheduling policies before booking a spay/neuter, wellness, or feral cat appointment.

Cancellation & No-Show Policy

A $25.00 fee is charged for all no-call / no-shows and for cancellations or rescheduling requests made with less than 24 hours' notice.

• No-Call / No-Show
  A $25.00 fee is charged and is not eligible for a client credit.
  
  
• Less Than 24 Hours' Notice
  The $25.00 fee is applied to your account and may be applied toward the rescheduled appointment.
  
  
• At Least 24 Hours' Notice
  No fee is charged, and your payment is held in client credit for 30 days to reschedule.
  
  
• Inclement Weather
  If weather forces a change, our staff will reschedule your appointment at no additional fee.

Appointment times are reserved specifically for each client. Repeated no-call / no-shows or last-minute cancellations may result in restrictions on future scheduling.

This policy does not apply to feral animals.

Feral Cat Package Scheduling

• Phone Scheduling Only
  Feral cat package appointments cannot be booked online and must be scheduled by calling the shelter. We perform a limited number of feral surgeries per day, so please call ahead.
  
  
• Prepayment Required
  All feral surgeries, including the Feral Cat Package, must be paid in full before the day of surgery. Surgery will not be performed without payment.
  
  
• Humane Trap Required
  Feral cats must be brought in a humane trap, one cat per trap. Our staff cannot accept a feral cat for surgery in a regular carrier.

Questions about scheduling? Call us at (828) 464-8878 and we will be glad to help.